Before you switch to CPFS Mobile

• How do I find my IMEI? What is an IMEI?
• Can I keep my number?  
• Are there any charges associated with leaving my current carrier?  
• When should I cancel my existing service?  

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Billing information

• What happens to my bill if I add a line? 
• What if my bill is wrong?  
• I received an error when I tried to upgrade my plan or pay my bill. What should I do?  
• When I placed my order, my payment failed. Why?
• When do I pay my bill?  

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Commonly asked questions

• How do I reset my CPFS Mobile password?  
• Are there any limits to hotspot?
• Does CPFS Mobile have hotspot capabilities? 
• Does CPFS Mobile reduce video streaming quality?
• If I get a new device and want to put my CPFS Mobile SIM in it, will it start working automatically or do I need to change any settings in the app?

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CPFS Mobile 5G on Apple devices

• What do I need to do to access CPFS Mobile’s 5G network on my Apple device?
• Will resetting network settings affect my ability to make phone calls or send text messages? 
• What should I do if resetting network settings does not resolve my 5G connectivity issue?
• Will resetting network settings delete any of my personal data? 
• What does resetting network settings on my iPhone do?

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Exiting CPFS Mobile

• If I disconnect my service, how long does CPFS Mobile keep my number?  
• How do I cancel my CPFS Mobile service?  
• Will I be charged if I leave CPFS Mobile in the middle of the month?
• What is my CPFS Mobile account number/PIN?

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How to sign up and activate

• How do I sign up for CPFS Mobile?
• How do I locate my CPFS Mobile account number to take advantage of the discounted rate?
• How do I activate my service on CPFS Mobile?  
• How do I know my service is live?
• What’s a Number Lock?

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International Calling

• How do International Calling costs and fees break down?
• Does CPFS Mobile offer International Calling?
• How do I disable International Calling?  
• How do I enable International Calling?

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International Roaming

• What is a pay-as-you-go (PayGo) country?  
• When will I be billed for my International Roaming?  
• Does CPFS Mobile offer International Roaming? 
• Does CPFS Mobile offer Domestic Roaming?
• If I go to an international country and call home, is it International Calling?

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Other CPFS Mobile services

• I’m having trouble with my CPFS Mobile Internet/TV/ home phone services. 
• I’m interested in purchasing CPFS Mobile Internet services. 
• I have a question about my CPFS Mobile Internet / tv / home phone bill. 

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Plans and pricing

• What are the prepaid plans offered on CPFS Mobile? 
• If I make changes to my account, will there be any fees? When will I be charged? 
• I accidentally purchased more data than I wanted. What do I do? 
• Can I change my plan mid-month?  
• What’s included in each plan? 

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Safe Connections Act

• Requesting Line Separation Under the Safe Connections Act

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SIM information

• How will I know when my SIM will be shipped?
• Where do I put my SIM?  
• What should I do if my SIM is stolen, damaged, or never arrives?
• How long will it take to get my SIM? 

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Technical support

• Why am I having trouble sending SMS messages?  
• If I bring my phone over to CPFS Mobile, will I lose any personal information?  
• Why am I having issues receiving calls?  
• Why won’t my service activate?
• Do I have to set up my voicemail when joining CPFS Mobile? 

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