There may be a couple reasons why your activation process is delayed. Ensure you are fully active before placing your SIM in the phone. Here are a few things to check before contacting us:
- Are you receiving any activation notifications from CPFS Mobile?
- Did you receive and insert your CPFS Mobile SIM card?
- Did your device pass the compatibility check?
- Are you in the middle of a port-in (transferring your number to CPFS Mobile) or have you yet to do so?
For further support please contact our Customer Service team at 833-909-4402.
