If you are requesting a new number, the general time for your phone’s activation will range from five minutes to two hours.
If you are porting your number (which means bringing your number with you), it may take from 5 minutes to five business days (in some exceptional cases) depending upon how quickly your previous carrier acts. While we are waiting for your carrier to release your number, your old service will continue to work with no interruption. If you need help, please contact Customer Service and we’ll help to expedite the process.
Please note: You should only cancel your previous service AFTER you are live on CPFS Mobile. If you cancel your service prior to becoming live on CPFS Mobile, your phone number is at risk for being lost.