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Before you switch to CPFS Mobile

How do I find my IMEI? What is an IMEI?
Can I keep my number? 
Are there any charges associated with leaving my current carrier? 
When should I cancel my existing service?

Billing information

What happens to my bill if I add a line? 
What if my bill is wrong? 
I received an error when I tried to upgrade my plan or pay my bill. What should I do? 
When I placed my order, my payment failed. Why?
When do I pay my bill? 
Can I change my credit card on file? 
What happens if I pay my bill late? 
How long does it take for a payment to be applied to my CPFS Mobile account?

Commonly asked questions

How do I reset my CPFS Mobile password? 
Are there any limits to hotspot?
Does CPFS Mobile have hotspot capabilities?
Does CPFS Mobile reduce video streaming quality?
If I get a new device and want to put my CPFS Mobile SIM in it, will it start working automatically or do I need to change any settings in the app?
Is a credit check required when I sign up for CPFS Mobile?

CPFS Mobile 5G on Apple devices

What do I need to do to access CPFS Mobile’s 5G network on my Apple device?
Will resetting network settings affect my ability to make phone calls or send text messages?
What should I do if resetting network settings does not resolve my 5G connectivity issue?
Will resetting network settings delete any of my personal data?
What does resetting network settings on my iPhone do?
Can I enable ‘Allow More Data on 5G’ on my old device?
Can I enable ‘Allow More Data on 5G’ only for specific apps?
Will enabling ‘Allow More Data on 5G’ drain my device’s battery faster?
Why does my device prefer 5G over Wi-Fi when ‘Allow More Data on 5G’ is enabled?
Do I need to pay extra to access CPFS Mobile’s 5G network?
What are the additional data mode options for connecting to the 5G network?
Will I lose any data or information during the iOS 16.4 update?
Will my data usage be affected by the changes in Cellular Data Network Settings?
Is the iOS 16.4 update available for all Apple devices?

Exiting CPFS Mobile

If I disconnect my service, how long does CPFS Mobile keep my number? 
How do I cancel my CPFS Mobile service? 
Will I be charged if I leave CPFS Mobile in the middle of the month?
What is my CPFS Mobile account number/PIN?

How to sign up and activate

How do I sign up for CPFS Mobile?
How do I locate my CPFS Mobile account number to take advantage of the discounted rate?
How do I activate my service on CPFS Mobile? 
How do I know my service is live?
What’s a Number Lock?
What is porting?
I am porting my number. Will I lose service during activation? 
Can I get a new phone number? 
How long will it take for my phone to activate? 
I would like a new number when switching to CPFS Mobile. Can I pick the number when activating? 
Does the group owner have to be active to activate secondary lines?

International Calling

How do International Calling costs and fees break down?
Does CPFS Mobile offer International Calling?
How do I disable International Calling? 
How do I enable International Calling?

International Roaming

What is a pay-as-you-go (PayGo) country? 
When will I be billed for my International Roaming? 
Does CPFS Mobile offer International Roaming?
Does CPFS Mobile offer Domestic Roaming?
If I go to an international country and call home, is it International Calling?
Can I use my home plan during International Roaming?
What if I land in a different country than what’s on my itinerary? Will roaming work? 
Why am I being charged different rates for two billing cycles for International Roaming? 
My travel dates have changed. How do I reschedule my International Roaming? 
Can I cancel International Roaming for myself? How about a group member?
My International Roaming has been deactivated. How do I reactivate it? 
What is the International Roaming data usage limit? Can I change it? 
What is bill shock and how do I avoid it? How do I save money on International Roaming charges?
I have used 100% of my International Roaming data. Can I get more data? 
I need to verify my upcoming trip details. Where can I find it?
My trip ended two months ago but I am still receiving International Roaming PayGo (or pay-as-you-go) charges for Voice and SMS. Why?

Other CPFS Mobile services

I’m having trouble with my CPFS Mobile Internet/TV/ home phone services.
I’m interested in purchasing CPFS Mobile Internet services.
I have a question about my CPFS Mobile Internet / tv / home phone bill.

Plans and pricing

What are the prepaid plans offered on CPFS Mobile?
If I make changes to my account, will there be any fees? When will I be charged? 
I accidentally purchased more data than I wanted. What do I do?
Can I change my plan mid-month? 
What’s included in each plan?
What if I hit my data limit?
Can I add a new line to my account?
Are there any activation fees?
What’s a Data Pack? 
Can I have multiple devices on one plan?

Safe Connections Act

Requesting Line Separation Under the Safe Connections Act

SIM information

How will I know when my SIM will be shipped?
Where do I put my SIM? 
What should I do if my SIM is stolen, damaged, or never arrives?
How long will it take to get my SIM?

Technical support

Why am I having trouble sending SMS messages? 
If I bring my phone over to CPFS Mobile, will I lose any personal information? 
Why am I having issues receiving calls? 
Why won’t my service activate?
Do I have to set up my voicemail when joining CPFS Mobile? 
Why is my data not working?
What if my signal is bad?

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Mobile FAQ
Plans and pricing
Can I have multiple devices on one plan?

Can I have multiple devices on one plan?

Yes, if each of your devices has their own individual number, you can have multiple devices on one plan.  

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Updated on April 21, 2022

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