Technical support
Why am I having trouble sending SMS messages?
Last Updated: May 18, 2022Please check your coverage zone to ensure you have a strong connection. Have signal and still unable to send your SMS? Contact us on chat or call 833-909-4402 so we can check your service and help troubleshoot the issue!
If I bring my phone over to CPFS Mobile, will I lose any personal information?
Last Updated: May 13, 2022We can’t guarantee that voicemails will transfer between carriers. You should not lose any texts or pictures… but you know how fickle technology can be. That’s why we always recommend backing up your phone before switching. To back up your voicemails on an iPhone: Open the Phone app Tap Voicemail Tap the message you want...
Why am I having issues receiving calls?
Last Updated: May 12, 2022If you recently completed your activation, did you insert your SIM card in your phone and turn your device completely off and back on? If so, allow your phone about 15 minutes to fully activate and connect to your surrounding towers. If your phone prompts you to attempt a carrier update, please do so to...
Why won’t my service activate?
Last Updated: May 12, 2022There may be a couple reasons why your activation process is delayed. Ensure you are fully active before placing your SIM in the phone. Here are a few things to check before contacting us: Are you receiving any activation notifications from CPFS Mobile? Did you receive and insert your CPFS Mobile SIM card? Did your...
Do I have to set up my voicemail when joining CPFS Mobile?
Last Updated: May 12, 2022Yes! Here’s how to set up voicemail once you complete your activation: Press and hold the 1 key or dial 123 on your device dial pad to call and connect to your voicemail. During the first-time setup, you may be asked for your password. The default is the last four digits of your mobile number. After...
Why is my data not working?
Last Updated: May 12, 2022Let’s help troubleshoot why your data may not be working. 1. Did you receive confirmation that you are active on CPFS Mobile? 2. Did you restart your phone after completing activation through the app? Did you put in your CPFS Mobile SIM? 3. Has airplane mode been toggled on and off after activation? 4. Check...
What if my signal is bad?
Last Updated: May 12, 2022If you are experiencing spotty coverage, you may be in a densely populated area or a substandard coverage zone. Try restarting your phone or make sure you are current on upgrades to help boost your signal. Still experiencing issues? Contact Customer Service while you are covered on WiFi – we are here to help 833-909-4402...