SIM information
How will I know when my SIM will be shipped?
Last Updated: May 13, 2022Once your Welcome Kit is packed, sealed, and ready to ship out, you’ll receive an in-app notification as well as an email with up-to-the-minute tracking information. You can also check the status of your order anytime from the app. All orders are shipped via USPS.
Where do I put my SIM?
Last Updated: May 12, 2022If you have an iPhone, you’ll find the SIM tray on the side of your phone (below the lock button). If you have an Android device, the SIM tray may be on the top or side of the phone. You’ll know you found the SIM try when you see a long oval shape with a...
What should I do if my SIM is stolen, damaged, or never arrives?
Last Updated: May 12, 2022If your Welcome Kit was damaged in transit, stolen by your jealous neighbor, or simply not delivered, please reach out to Customer Service. We will be able to track your package and check the delivery status for you. If necessary, we’ll send you a replacement Welcome Kit and SIM. Replacement SIM shipments may be subject...
How long will it take to get my SIM?
Last Updated: May 12, 2022SIMs are shipped via USPS. You’ll receive your SIM within 3-7 business days using our Standard shipping ($3). For faster shipments, we offer a 2-4 business day delivery via Priority mail at $10, and a 1-3 business day delivery via Priority Express at $25.