International Roaming
What is a pay-as-you-go (PayGo) country?
Last Updated: May 20, 2022A pay-as-you-go country (PayGo) country is a country that charges exorbitant rates for international data, voice, and SMS. To avoid bill shock, we highly recommend turning airplane mode on while traveling to your final destination as your SIM card is now active for International Roaming and able to connect to any country’s network. If you...
When will I be billed for my International Roaming?
Last Updated: May 18, 2022Your International Roaming is a prepaid service. To give you complete control over your spend, you can buy International Roaming credit for your entire trip. To ensure you do not exceed the budget, you set a data usage limit that automatically pauses your service when you cross the data usage limit. At any point during...
Does CPFS Mobile offer International Roaming?
Last Updated: May 18, 2022Yes! CPFS Mobile offers International Roaming to over 135+ countries! Getting started To start using International Roaming, just click on the Services tab in the CPFS Mobile app and then go to International Roaming. Enter your travel details (destinations, departure date, and travelers). Based on your destinations, we will show you the International Roaming rates...
Does CPFS Mobile offer Domestic Roaming?
Last Updated: May 18, 2022Domestic Roaming is the ability to switch to a different carrier’s tower if your primary coverage is less than stellar. While CPFS Mobile does not offer this, we do ensure that you’ll have excellent coverage on the best network in your area.
If I go to an international country and call home, is it International Calling?
Last Updated: May 13, 2022No, that is considered International Roaming. International Calling is when you are in your home country, and you are calling an international number.
Can I use my home plan during International Roaming?
Last Updated: May 13, 2022Your home plan and the International Roaming are two separate services and so you cannot use one while the other is active, nor can any pending data in your International Roaming be added to your home plan.
What if I land in a different country than what’s on my itinerary? Will roaming work?
Last Updated: May 13, 2022We offer connectivity in more than 135 countries. So, if you are in any of the listed countries, your International Roaming will work seamlessly. The rates, however, vary depending on which country you land in – they are lower in some countries and higher in others. You can check the International Roaming rates for any...
Why am I being charged different rates for two billing cycles for International Roaming?
Last Updated: May 13, 2022This may happen for a couple of reasons: Your travel took place across two billing cycles. In such a case, your International Roaming usage charge will be split across the two months, and you will be billed accordingly. If there is a delay in receiving your usage details from our partnering service providers (in the...
My travel dates have changed. How do I reschedule my International Roaming?
Last Updated: May 12, 2022To reschedule your trip, follow the instructions below: Go to the International Roaming section of your CPFS Mobile app and click on Manage International Roaming. Select the trip you want to reschedule. In the next screen you can see the trip details and an option to edit the dates and destination. Click on Edit and...
Can I cancel International Roaming for myself? How about a group member?
Last Updated: May 12, 2022Yes, as a group owner, you can cancel International Roaming for yourself and any of your group members. However, as of now, a group member cannot purchase, cancel, or modify International Roaming for himself/herself or another group member. To cancel International Roaming: Step 1: Open the CPFS Mobile app and click on Services to open...
My International Roaming has been deactivated. How do I reactivate it?
Last Updated: May 12, 2022To reactivate International Roaming, please get in touch with our Customer Service team over WiFi at 833-909-4402 or on chat through your CPFS Mobile app.
What is the International Roaming data usage limit? Can I change it?
Last Updated: May 12, 2022Our data usage limit is essentially a built-in bill protector that allows you to set a data budget. Once you set the data usage limit, your data will be activated only until it reaches the limit set by you. For instance, if you have set the data usage limit to 2GB, data will be paused...
What is bill shock and how do I avoid it? How do I save money on International Roaming charges?
Last Updated: May 12, 2022Bill shock is a term used to describe the very high bill users receive when they experience unexpected charges for using certain services. We recommend you schedule your International Roaming service at least 2 days before your scheduled trip. Here are a few tips for avoiding bill shock: Turn on airplane in-flight, during transit, on...
I have used 100% of my International Roaming data. Can I get more data?
Last Updated: May 12, 2022Yes, of course, you can! Here’s how: Step 1: Go to Manage International Roaming from your CPFS Mobile app Step 2: Select the trip Step 3: Click on the Manage data usage limit option and extend the data usage limit That’s it! You have now extended your data usage limit and you can continue to...
I need to verify my upcoming trip details. Where can I find it?
Last Updated: May 12, 2022To verify or edit any upcoming trip details, go to the Manage International Roaming section of the CPFS Mobile app. Click on the trip you wish to verify to see all the details. There is an option to edit destination, dates and manage data usage limit as well.
My trip ended two months ago but I am still receiving International Roaming PayGo (or pay-as-you-go) charges for Voice and SMS. Why?
Last Updated: April 21, 2022Once your travel is over, we charge you based on the usage reports we get from our partnering service providers in the countries you traveled. These usage reports are sometimes delayed up to a few months resulting in delayed charges.