How to sign up and activate
How do I sign up for CPFS Mobile?
Last Updated: May 19, 2022Step 1: Go to CPFS Mobile Visit www.wow.reachmobile.com to sign up. Step 2: Choose your plan CPFS Mobile has a plan for everyone. Choose a plan that best meets your budget and current data usage. Step 3: Add additional lines Add up to five additional lines for friends or family members. If you’re adding...
How do I locate my CPFS Mobile account number to take advantage of the discounted rate?
Last Updated: May 18, 2022Your CPFS Mobile Internet account number can be found on your most recent statement, or in the top right hand corner of the My Account home page. You can also find your account information on your CPFS Mobile Internet order confirmation email, or by calling CPFS Mobile at 866-496-9669.
How do I activate my service on CPFS Mobile?
Last Updated: May 13, 2022Step 1: Get nice and comfy! Find a cozy spot with reliable WiFi coverage and settle in. This should take about 15 minutes*. *If you are porting your number, it can take anywhere from 2-4 hours for your number to become fully active. Step 2: Download CPFS Mobile’s app and sign in . The login information...
How do I know my service is live?
Last Updated: May 13, 2022Once you’re live on CPFS Mobile, you’ll receive email, text, and in-app notifications letting you know you’re all set! If you aren’t receiving notifications, but you’ve completed the steps outlined in your Welcome Kit, check with Customer Service to see if you are good to pop your SIM in. If you’ve inserted your SIM card...
What’s a Number Lock?
Last Updated: May 13, 2022A Number Lock is a number protection that prevents your phone number being transferred away from your carrier without your acknowledgement. You must remove the Number Lock to port your number over to CPFS Mobile. Please contact your current carrier to have your Number Lock removed. When you activate a Number Lock (yes, different than a...
What is porting?
Last Updated: May 12, 2022Porting allows you to transfer your phone number from your current carrier over to CPFS Mobile. How long will it take for your number to port? Porting tends to be a quick process. If porting from a main carrier (like Verizon, T-Mobile, AT&T), the process normally takes between five minutes and two hours. Some carriers...
I am porting my number. Will I lose service during activation?
Last Updated: May 12, 2022While we are waiting for your carrier to release your number, your old service continues to work with no interruption. It will continue to work until the moment you receive an in-app notification and email that your CPFS Mobile activation was successful. Once you’re alerted that your activation was successful, your old carrier SIM will...
Can I get a new phone number?
Last Updated: May 12, 2022Absolutely! Once you sign up on our site, we’ll send you a SIM card, then you’ll activate using the CPFS Mobile app. Choose your option to get a new number within the app and enter in the desired ZIP code that will pull the area code for your new line. The only thing left to...
How long will it take for my phone to activate?
Last Updated: May 11, 2022If you are requesting a new number, the general time for your phone’s activation will range from five minutes to two hours. If you are porting your number (which means bringing your number with you), it may take from 5 minutes to five business days (in some exceptional cases) depending upon how quickly your previous...
I would like a new number when switching to CPFS Mobile. Can I pick the number when activating?
Last Updated: May 10, 2022Change is always a good thing! While we do not have the option to pick a specific number, you can activate a new number automatically based on the ZIP code you provide during activation. This will help determine the phone number’s area code.
Does the group owner have to be active to activate secondary lines?
Last Updated: May 10, 2022Yes, the group owner MUST be active as other lines cannot be activated until the group owner is live on CPFS Mobile.