Commonly asked questions
How do I reset my CPFS Mobile password?
Last Updated: May 12, 2022You can edit your password on the CPFS Mobile app within the Account section. If you forgot your password, launch the CPFS Mobile app and click on Forgot Password. Wait 30 seconds, open your Forgot Password email, and follow the prompts given.
Are there any limits to hotspot?
Last Updated: May 12, 2022The only limit is the amount of data you have. For example if you are on the Unlimited 20GB plan, you have the freedom to use all 20GB for hotspot if you choose. Please note that if you are using your hotspot for devices such as laptops and televisions, your data is not throttled and...
Does CPFS Mobile have hotspot capabilities?
Last Updated: May 12, 2022Yes! If your device supports hotspot, you can use your CPFS Mobile service as a hotspot. Please note hotspot on Androids may take up to 24 hours to become accessible.
Does CPFS Mobile reduce video streaming quality?
Last Updated: May 12, 2022Nope! We think you should decide how to use your mobile data (4K, here we come!). You can use your data however you please.* If you want more high-speed data, you can make changes right within the CPFS Mobile app. You can either purchase a data pack (0.5GB for $5) or you can increase your...
If I get a new device and want to put my CPFS Mobile SIM in it, will it start working automatically or do I need to change any settings in the app?
Last Updated: April 21, 2022As long as your device is fully unlocked and compatible, once you insert your CPFS Mobile SIM and turn the phone off and on, it should start working as normal!
Is a credit check required when I sign up for CPFS Mobile?
Last Updated: April 21, 2022No, we do not require a credit check for CPFS Mobile services.