Billing information
What happens to my bill if I add a line?
Last Updated: May 18, 2022You can add a line to your CPFS Mobile plan anytime during the billing cycle. At the time of activation, you will be charged $15* per additional line on shared data plans or $40* for the Unlimited plan. *Prices reflect rates for existing CPFS Mobile Internet customers and are subject to change.
What if my bill is wrong?
Last Updated: May 12, 2022Please contact Customer Service so we can make it right! You can reach us on chat or call toll-free at 833-909-4402.
I received an error when I tried to upgrade my plan or pay my bill. What should I do?
Last Updated: May 12, 2022For any issues pertaining to upgrades or your monthly bill payment, please ensure the credit card on file is not expired and available for use. If you continue to have trouble, please contact our Customer Service team immediately.
When I placed my order, my payment failed. Why?
Last Updated: May 12, 2022If your payment failed, your credit card details or the address you entered may be incorrect or your card may have expired. Please double-check the name, number, address, and security code associated with the billing account. If you’re still facing issues completing your payment, please contact our Customer Service team and we’ll help you figure...
When do I pay my bill?
Last Updated: May 12, 2022Your bill will be due at the start of your billing cycle. CPFS Mobile is a pre-paid carrier service. Your autopay will be charged on the same day as you receive your invoice. Please note that the billing cycle is dependent on the day you activated service.
Can I change my credit card on file?
Last Updated: May 12, 2022Yes, you can add a new card within the CPFS Mobile app at anytime and set a new card as default after your first billing cycle. To update within the app: 1. Launch the CPFS Mobile app and select Billing (bottom navigation) 2. Click on Add/Remove card (near the top). 3. Choose if you want...
What happens if I pay my bill late?
Last Updated: May 12, 2022As CPFS Mobile is a prepaid service, your bill is due at the beginning of your billing cycle. It is recommended to pay the bill on time. In case of any payment failure, our system will retry your payment for up to 3 days after your due date. On the 4th day, your data will...
How long does it take for a payment to be applied to my CPFS Mobile account?
Last Updated: April 21, 2022Since we’re a digital service, everything is immediate. Once your bill is automatically paid on the billing date, you’ll see the payment reflected on your bank’s statement almost immediately.